SmallBizGenius Analysis
WSS, a retailer of shoes and apparel, receives overwhelmingly negative reviews regarding its online customer service, shipping issues, and return policies. While some customers have positive in-store experiences, the online platform is plagued with complaints about incorrect orders, damaged goods, and unhelpful support.
Category Breakdown
Scores based on analysis of 96 recent reviews
Customer Service Issues
2.0/10Numerous reviewers report negative experiences with WSS customer service, describing representatives as rude, unhelpful, and unable to resolve issues. Many reviewers mention being hung up on, receiving conflicting information, or being denied assistance with order modifications or cancellations, even shortly after placing the order; one reviewer stated, "The worst costumer service ever. They do not help . The don’t cancel or modify order."
55 reviews mention thisShipping and Delivery Problems
2.5/10Many customers complain about shipping and delivery issues, including receiving incorrect sizes or items, orders being canceled without notification, and packages being delivered to the wrong address. Several reviewers mention that WSS customer service provides little to no assistance in resolving these issues, leaving customers feeling frustrated and out of pocket; one reviewer shared, "My package was delivered to a completely different address by FedEx...WSS declined to assist me in any way. As a result, I am out $81.31 for an item I never received."
38 reviews mention thisReturns and Exchanges
2.0/10A significant number of reviewers express dissatisfaction with WSS's return and exchange policies, particularly the 'final sale' designation on many items. Customers report being unable to return or exchange items that don't fit, are the wrong size, or are damaged, even when the error is on WSS's part; one reviewer stated, "I ordered shoes from this site. They sent one pair in the correct size the other pairs they sent shoes in the wrong size. Their customer service refused to return them and told me they couldn't return them because the sales are final."
42 reviews mention thisProduct Quality and Authenticity
3.0/10Some reviewers raise concerns about the quality and authenticity of products received from WSS, with reports of used, damaged, or potentially counterfeit items. Customers describe receiving shoes with dirty soles, ripped packaging, and visible defects, leading them to question the company's quality control processes; one reviewer stated, "These were the worst I paid almost $200 for a brand new pair of Airmax Valentine’s shoes only to receive a bootleg pair...looks like it came from the swap meet."
15 reviews mention thisWebsite and Ordering Issues
3.5/10Several reviewers mention problems with the WSS website and ordering process, including difficulties setting up accounts, orders being canceled without explanation, and incorrect sizes being selected automatically. Customers express frustration with the lack of clear communication and the website's technical issues, which contribute to a negative overall experience; one reviewer shared, "Place an order online with right shoes size and it changed AFTER I ordered my shoes wrong shoe size...THIS IS THE SECOND TIME IT CHANGED THE SIZE."
12 reviews mention thisIn-Store Experiences
4.0/10A small number of reviewers share positive experiences with WSS in-store, highlighting helpful and friendly staff. However, one reviewer reported a negative experience involving perceived racial bias and unprofessional behavior from store employees, indicating inconsistencies in customer service across different locations; one reviewer stated, "My husband and I recently visited the Congress and Hypoluxo store, and Lamar provided exceptional service."
5 reviews mention thisPros & Cons
What Customers Love
"My husband and I recently visited the Congress and Hypoluxo store, and Lamar provided exceptional service. He went above and beyond to ensure my husband got the work boots and special socks he needed."
"I got my online order in three days and it was all exactly what I ordered"
"I ordered a pair of shoes on sale for half off the price at Journey's."
Common Complaints
"Man the CUSTOMER SERVICE…. Needs immediate attention I wonder if they pay their employees to not be helpful at all. Reps are rude, ignorant, and vague not to mention they hang up once they don’t understand how to do their job."
"My package was delivered to a completely different address by FedEx, despite my correct address being provided...WSS declined to assist me in any way. As a result, I am out $81.31 for an item I never received."
"I ordered shoes from this site. They sent one pair in the correct size the other pairs they sent shoes in the wrong size. Their customer service refused to return them and told me they couldn't return them because the sales are final."
"These were the worst I paid almost $200 for a brand new pair of Airmax Valentine’s shoes only to receive a bootleg pair the boxes crash paper inside ripped the shoe which is all red. Looks like it came from the swap meet you can see all the stitching the soles are dirty."
"Place an order online with right shoes size and it changed AFTER I ordered my shoes wrong shoe size. I contacted them to cancel my order but they said they can’t cancel it. I can’t return it because it’s final sale."
Common Questions About Wss
Answers derived from customer review patterns
Is WSS legit and trustworthy?
Based on 96 reviews, WSS appears to be a legitimate company in that it does fulfill orders, but its trustworthiness is questionable due to numerous complaints about poor customer service, shipping errors, and restrictive return policies. Many customers report receiving incorrect or damaged items and struggling to get assistance from customer service. The 'final sale' policy is a recurring issue, as customers are often unable to return items even when the mistake is on WSS's end. While some customers have had positive experiences, the overwhelming negative feedback suggests a lack of consistent reliability.
Based on 45 reviewsDoes WSS have good customer service?
The vast majority of reviews indicate that WSS has poor customer service. Customers frequently describe representatives as rude, unhelpful, and unable to resolve issues effectively. Many reviewers report being hung up on, receiving conflicting information, or being denied assistance with order modifications or cancellations. The lack of empathy and the inability to address customer concerns contribute to a widespread perception of inadequate customer support.
Based on 55 reviewsIs WSS worth it for small business?
Given the prevalent negative reviews, WSS is likely not a worthwhile option for small businesses. The inconsistent service, frequent shipping errors, and restrictive return policies could lead to significant frustration and potential financial losses. Small businesses need reliable partners, and the numerous complaints about WSS's customer service and order fulfillment suggest that it may not be a dependable choice. It's advisable to seek alternative suppliers with a proven track record of customer satisfaction and efficient service.
Based on 30 reviewsWhat is WSS's return policy like?
WSS's return policy is a major point of contention among reviewers. Many items are designated as 'final sale,' meaning they are not eligible for return or exchange, even if they are the wrong size or damaged. The standard return window is 30 days, but this is often irrelevant due to the 'final sale' restrictions. Customers express frustration with this policy, especially when they receive incorrect items or experience other issues that are not their fault.
Based on 42 reviewsWhy are customers complaining about shipping issues with WSS?
Customers are complaining about shipping issues with WSS due to a variety of problems, including receiving the wrong sizes or items, orders being canceled without notification, and packages being delivered to the wrong address. Many reviewers report that WSS customer service is unhelpful in resolving these issues, leaving customers feeling frustrated and out of pocket. The lack of accountability and the difficulty in obtaining refunds or replacements contribute to the negative sentiment surrounding WSS's shipping practices.
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